Privacy Policy

We collect personal information from our customers in the regular course of doing business. This page answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.

What personal information do you collect about me?

We collect the following information about you:

name and email address
mailing and billing address
postal codes and telephone numbers
purchase history and product preferences

When you visit our web site, we also collect:

Information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
what pages you visit on our site and what links you click on
what other sites you’ve visited recently

How do you use this information?

The main reasons we collect personal information from you are:

to complete a sale or transaction with you
to deliver products directly to you
to limit the possibility of fraud when we process your orders
If it’s a necessary part of any of these transactions, we may disclose your information to another company. For eg., when you make a purchase, we pass on your name and address to our fulfilment company to issue a delivery.

We also use your personal information for other, secondary reasons, including:

customer service
marketing
as part of a warranty program

Sometimes, we also share your personal information with other companies, including, advertisers and product suppliers.

We will also disclose your personal information if we are required by law to do so.

How do you get my consent?

When you provide us with personal information to complete a transaction, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called “opting out.” By opting out, you can tell us not to collect the information and/or not to share it with other companies.

How do I opt out?

Any marketing related emails will include an option to opt out of future emails. If you would like to proactively seek to opt out you can send an email to the address listed below, and we will remove you from any marketing efforts. However, if you choose to purchase one of our products, we will make contact with you to confirm and verify the purchase.

How do I get more information?

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact us via privacy-officer@quietfireplacefans.com